Game Help:Sims 4 Game Problem - Revision history

Plasticbox: /* .package Format Content */

2015-06-03T12:53:43Z

‎.package Format Content

Plasticbox: /* Step 1: Delete Cache Files */

2015-06-03T12:52:57Z

‎Step 1: Delete Cache Files

Leefish: /* When you have read the above... */

2014-11-11T16:19:29Z

‎When you have read the above...

Leefish at 15:52, 11 November 2014

2014-11-11T15:52:54Z

Leefish: /* Sims 4 Game Problems */

2014-11-11T15:52:45Z

‎Sims 4 Game Problems

Leefish: /* Sims 4 Game Problems */

2014-11-11T15:52:28Z

‎Sims 4 Game Problems

Leefish at 15:51, 11 November 2014

2014-11-11T15:51:30Z

HugeLunatic: /* Step 3: Rename User Files */

2014-11-11T15:25:09Z

‎Step 3: Rename User Files

HugeLunatic: /* .package Format Content */

2014-11-11T15:25:01Z

‎.package Format Content

HugeLunatic: /* Sims 3 Game Problems */

2014-11-11T15:21:46Z

‎Sims 3 Game Problems

@@ Line 72: / Line 72: @@
 ====.package Format Content====
-<blockquote>1.  Open Mods Folder:  To remove your mods, open your ''\Mods\Packages\'' folder.  The exact location of this folder will depend on your game version and your operating system.
+<blockquote>1.  Open Mods Folder:  To remove your mods, open your ''\Mods'' folder.  The exact location of this folder will depend on your game version and your operating system.
 <blockquote>
 *'''Windows XP:''' ''My Documents\Electronic Arts\The Sims 4\Mods''

@@ Line 57: / Line 57: @@
 ===Step 1: Delete Cache Files===
-Cached files are temporary files that are saved by the game to make loading certain information faster. If these files have incorrect or corrupted data, it may prevent your game from loading. The game will regenerate fresh copies of these files each time it loads, so deleting them is perfectly safe, and it's normal for them to reappear. <br>
+Cached files are temporary files that are saved by the game to make loading certain information faster. If the thumbnail cache has incorrect or corrupted data, your catalogue thumbnails or sim portraits may look wrong or broken. The game will regenerate a fresh copy of this file each time it loads, so deleting it is perfectly safe. <br>
 * Documents\Electronic Arts\The Sims 4\localthumbcache.package
-'''Now try running the game.'''  Try to load The Sims 4.  Does it work?  If so, you just had some corrupted cache files and it should be fine now.  Continue playing and don't worry about it.
+'''Now try running the game.'''  Try to load The Sims 4.  Does it all look correct?  If so, you just had some wrong/outdated images in there and it should be fine now.  Continue playing and don't worry about it.
-If deleting cache files didn't work...
+If deleting localthumbcache didn't help ...
 ===Step 2: Remove Custom Content===

@@ Line 147: / Line 147: @@
 ==When you have read the above...==
-When you have read everything above, tried the '''[[Game_Help:Sims_3_Game_Problem|The Game Problem FAQ]]'', and compiled the information we have asked for to help you solve your problem, you may create a new thread in our Game Help forum.
+When you have read everything above and compiled the information we have asked for to help you solve your problem, you may create a new thread in our Game Help forum.
 '''If you post a thread regarding issues covered in this list, your thread may be locked.'''  Please make sure you have actually reviewed the items above before posting!

@@ Line 1: / Line 1: @@
 {{TS4GameHelpHeader}}
-__TOC__
+__NOTOC__
 =Sims 4 Game Problems=

@@ Line 4: / Line 4: @@
 =Sims 4 Game Problems=
-__NOTOC__
 ==Problem(s)==

← Older revision		Revision as of 15:51, 11 November 2014
Line 107:		Line 107:


		+
		+	==What to Include==
		+
		+	Before posting your question on MTS, we need certain information to figure out what the issue is and help you fix it:
		+
		+	===Your System Specs===
		+
		+	Because we're dealing with computers, we need to know details about your computer - that is, your system specs (specifications). If you don't know how to find your system specs, please see: '''[[Game Help:System Specs\|System Specs]]''' to find the info you need to provide. We need to know AT LEAST the following about your system:
		+
		+	*What operating system you are running.
		+	*Your processor's type and speed.
		+	*The amount of RAM you have.
		+	*The type of graphics card you have - brand, model number, RAM, and driver version.
		+
		+	===The Circumstances of the Problem===
		+
		+	Please be specific and tell us as much information as possible about the problem you're having. We need to know:
		+
		+	* '''What you were doing before the problem occurred.''' Have you installed something new, were trying a different function in the game before that you hadn't... whatever you were doing right before or recently before it happened.
		+	* '''Exactly what is happening.''' Does the game crash when you click on a specific item (if so, what item)? Is it a problem with one sim, all sims, one house, all houses...?
		+	* '''If you are getting an error...''' If you are experiencing an error message, popup, or other error text of any type, we need to know the '''exact full text of the error''' you are getting. That means telling us the message says "Direct3D returned an error: D3DERR_INVALIDCALL! The application will now terminate." - NOT posting saying "I got some Direct3D error thingie and nothing works!"
		+	* '''Pictures if Possible:''' If you are getting a problem that you can see - an error message, graphics glitch, or other game glitch that is visible in any way, please consider providing a picture! If you can show the helpers what's going on, they may have a better idea of what the issue is! To take a picture, use a screenshotting program like [http://www.fraps.com FRAPS], then upload the picture to a site like Photobucket.com, or use the Manage Attachments button on a new help thread to attach the picture to the help thread.
		+	* '''How often the problem happens...''' Is this a one-time thing - it happened once but you can't get it to happen again under the same circumstances? Does the problem occur every time you do a certain thing? Have you tried other sims, other houses, other neighborhoods to see if they are also effected?
		+	* '''What you have tried to fix it...''' Have you done the recommended steps in some of our Game Help FAQs? If so, please let us know which ones (with a link to the FAQs you tried) as well as a description of WHAT you tried in the FAQ (you may have missed something critical that was covered in the FAQ) and what the results were. Have you tried other things to fix it?
		+
		+	===Descriptive Post===
		+
		+	Be detailed and precise! The more information you can give, the better! Most help posts should not just be a couple sentences, but at least a paragraph detailing the information above. Remember, our game helpers cannot lean over your shoulder and check out your computer and fix it for you. Your error report and info is the only information they have on your system and your problem, so give them as much information as possible so they can diagnose the issue and suggest fixes for you.
		+
		+	===Descriptive Subject===
		+
		+	Please come up with descriptive a descriptive subject line for your thread - a short phrase which describes your problem. This not only helps when people search the forum for problems which have already been solved, but assists helpers in selecting the threads to open which they may have suggestions on.
		+
		+	A subject line of "Graphical glitch in buy mode" is MUCH more helpful to everyone than "HELP ME PLZ!!!" Remember, this is a Help forum... you don't need to put "Help!!!" with 50 exclamation points anywhere in your subject, or your post.
		+
		+	===If You Post a Log===
		+	If you feel the need to post a log, or a report, or anything else which is insanely long; please either truncate it, or include it in [infobutton] tags (that is, type "[infobutton]Log stuff blah blah blah etc[/infobutton]"). This is so people don't have to scroll for ages just to get to the reply box.
		+
		+	==When you have read the above...==
		+
		+	When you have read everything above, tried the '''[[Game_Help:Sims_3_Game_Problem\|The Game Problem FAQ]]'', and compiled the information we have asked for to help you solve your problem, you may create a new thread in our Game Help forum.
		+
		+	'''If you post a thread regarding issues covered in this list, your thread may be locked.''' Please make sure you have actually reviewed the items above before posting!
		+
		+	<p>
		+	{\| class=toccolours align=left width="60%" style="margin-left:30px"
		+	\|-
		+	\| style="font-size: 1.1em; width:20px" align=center \|
		+	[[Image:RightArrow.gif]]
		+	\| style="font-size: 1.1em;" align=left \|
		+	[http://www.modthesims.info/newthread.php?do=newthread&f=691 '''Okay, I've read and understood the above, take me to the posting page...''']
		+	\|}
		+	<div style="clear:left"></div>
		+	</p>

	{{TS4GameHelpHeader}}		{{TS4GameHelpHeader}}

@@ Line 96: / Line 96: @@
 *'''Windows XP:''' ''My Documents\Electronic Arts\''
-*'''Windows Vista/7 & Mac:''' ''Documents\Electronic Arts\''
+*'''Windows Vista/7:''' ''Documents\Electronic Arts\''
 .  Rename: There will be a folder here called ''The Sims 4'' - rename that folder to ''The Sims 4 Backup''.

@@ Line 75: / Line 75: @@
 <blockquote>
 *'''Windows XP:''' ''My Documents\Electronic Arts\The Sims 4\Mods''
-*'''Windows Vista/7 & Mac:''' ''Documents\Electronic Arts\The Sims 4\Mods''
+*'''Windows Vista/7:''' ''Documents\Electronic Arts\The Sims 4\Mods''
 </blockquote>
@@ Line 88: / Line 88: @@
 If testing without mods didn't find the problem...
 ===Step 3: Rename User Files===