Game Help:Before Posting a Help Question

Before Posting a Help Question

This mini-wizard will help you find the solution to most problems with The Sims 2. The most common issues are listed here, and 99.9% of problems users have can be resolved by reading these FAQs and doing as they suggest.

Don't just read - DO!

Please the titles of each of the following items listed and see if they apply to your issue or question. Almost every problem will be resolved if you read the items listed below and follow the suggestions. Remember, if you find an applicable FAQ, you need to actually do what it says, following along step by step. Just reading a FAQ but not doing what it says won't do anything to fix your problem!

Do this first!

• Is your game not working?
• Does your game not work as it should?
• Are you getting errors, jumping sims, or are things acting strangely?
• Does your game crash on loading? Does your game not load at all?
• Do lots sit forever on the loading screen or does the game crash while loading lots?

• Do you have any other general game problem, glitch, error, or weirdness?

Most problems are caused by bad, outdated, or conflicting custom content, problems with user files, or having an unpatched game. The following FAQ will identify if any of those are the cause of your issue, and help you resolve it if it is.

It usually takes no more than 15 minutes to go through the steps in this FAQ, and you must rule out custom content, user files, and an unpatched game before continuing. Do each step of this FAQ in order before continuing! Don't just read it - do the steps!

The Game Problem FAQ

Custom Content

• Is your problem related to custom content?
• Do you need to know how to download or install custom content?
• Does some, all, or none of your custom content show up?
• Do you need to know how to use ZIP or RAR files?
• Do you want to organize your content or clean out your downloads?
• Do you need to find bad or unwanted custom content?

Installing Custom Content

Where to Look for Content Once Installed

Getting Custom Content to Show Up

Organizing and Cleaning Out Custom Content

RAR Files / ZIP Files

Finding Problem Custom Content

Installing/Uninstalling

• Are you having a problem with installing?

• Do you need to uninstall the game?

• Has a problem just come up since you've installed a new expansion?

• Are you looking for info or having trouble installing patches?

Install

Uninstall

Preparing for the Next Expansion

Red Flashing Walls

Getting Custom Content to Show Up

Patching Your Game

Cheats

• Are you looking for a particular cheat for the game?

• Do you need to know how to turn objects on an angle or 45 degrees?

Full Cheat List (with instructions!)

Creating

• Are you trying to create something?

• Do you want to make or modify clothing, hair, makeup, accessories, sims, walls, floors, hacks, objects, or lots?

• Do you want tips, instructions, and tutorials to help you make custom content?

• Do you want feedback on your creations so you can make sure it's perfect before you upload?

• Do you need to know MTS2's standards and guidelines for uploads?

• Do you need to know how to upload to MTS2?

• Are you ready to upload your creations to MTS2?

MTS2's Create Section

MTS2's Creator Feedback Forum

MTS2's Creator Guidelines

MTS2's Upload Wizard

Where Can I Find...?

• Are you looking to find specific content?

• Do you need to know where to download something you had before?

• Do you need a hack or other piece of content and cannot find it?

Sims2Wiki Content Lists

Check here first - a HUGE table of contents for all kinds of hacks and content.

S2C's Where Can I Find Forum

If you cannot find it on the Content Lists, try the WCIF forum on Sims2Community forums, where you can ask about specific content you cannot locate.

Sims2Community is affiliated with MTS2, but you will need to register a separate account to post there.

Specific Hacks/Custom Content

Individual creators support their own uploads. Individual hack creators support their own hacks. If you are having trouble or have questions regarding a specific hack or piece of content, please post on the original upload thread (if it's on MTS2) or contact the creator through their site's methods (if it's on any other site).

Here are direct links to where you can get support for most common hacks and mods. You may have to register separately on these sites to post or access support threads.

InSIMenator Download and Documentation and InSIMenator Support

InTEENimater Manual and InTEENimater Support Forum

JM Pescado's Hacks and Grumpy Support

Paladin's Place - SimWardrobe

Dinnerbell at Simlogical (Inge Jones and Carrigon)

Other Platforms

Remember, MTS2 only supports the PC (Windows) and Mac versions of The Sims 2. If you're having trouble with any of the other platforms (Playstation, Nintendo DS, etc.) then please post your question over on S2C's Greater Gaming World forum or The Official BBS, not here.

Cracked/No-CD/Warez Games

There will be NO support for warez (downloaded copies of the game not obtained through EA Link), no-CD cracks (to play the game without the original disk in the drive), copied disks, or anything else that violates the game's EULA (license agreement) - no exceptions, no arguments.

Threads created asking for support with any illegal or EULA-violating problems will be deleted without notice and the poster warned/banned. Any contributing posts suggesting the use of illegal downloads, or the no-CD crack will have the posts deleted and the poster warned/banned.

We ONLY support the use of putting your original game disk which you legally purchased from a retailer into your computer (or using the EA Link legitimate digital download) and playing the game as it was designed. Anything else is not only supported but likely will not work, and we cannot and will not support it.

Other Sites/The Exchange/BBS

You are currently viewing ModTheSims2, an independent user-created support site. We do not support any other sites. Please don't ask us here how to upload to the Exchange, why you were banned from the BBS, why you can't access the official site, or why InSIM is down. If you have problems with other sites, ask there. If those sites are down, wait till they come back up.