Game Help:Launcher Issues

Issue & Symptoms

• Launcher showing version 0.0.0.0 after patching
• You get the following error messages when starting Launcher:
  1. "The version of the game you are running is incompatible with the data. Please update your game."
  2. "Sims3Launcher has encountered a problem and needs to close. We are sorry for the inconvenience."
  3. "There was an error during startup. See the Log for more details."
  4. "This application has failed to start because QtCore4.dll was not found"

Causes

Much of it is unknown. But most of the time means that EADM has been updated or patching is incomplete or had corrupted things or ...

Solution

Update EADM

Most of the time Launcher issues are really EADM issues as it needs to be updated or has become corrupted or just buggy.

Follow the suggestions in this guide Game Help:EADM Issues.

For the incompatible error message

If you have Expansion (or Stuff) packs, you have to let the Launcher quit and restart itself again in order to patch both the base game and the last-released expansion/stuff pack that you have installed. Yes, contrary to Sims 2 patching methods, patches from version 1.6 onwards, need to run separate updates for each game. If Launcher does not Quit and restart, you might need to do the fix for EADM glitch below, or logoff the machine and logon again.

If you're doing a manual patch, you need to download separate .exe files for each game and run them one after another (order does not matter).

See the Game Help:Patch Table for the patch versions in each release that must match. This guide shows how to find your GameVersion.

For the version 0.0.0.0 issue

The first suggestion is to remove the version.tag file.

Don't work? Move the DCCache folder to Desktop.

No luck there either? Rename the user folders.

Run the Base Game Launcher by using the base game disk or its shortcut.

Final resort is to uninstall and patch manually, ie do not use Launcher or EADM at all - Game Help:TS3 Uninstall.

For the QTCore.dll issue

This could be due to the "EACoreServer.exe" file not being launched properly; especially if after double-clicking on the EADM icon, you still do not see the EADM icon on the system tray.

To overcome this, right-click on the EADM icon on your Desktop, and select "Properties". Then in the Shortcut tab, click on the "Find Target" button. In the Window Explorer that pop-up, double-click on "EACoreServer.exe", and then immediately double-click on the EADM icon on the Desktop.

Once you get EADM started properly, start Launcher and login as per normal.

Further reading

From official forums:

1. Still having 0.0.0.0 and Base Game Incompatibility? Read This!
2. Workarounds for Launcher reading Version 0.0.0.0 and Base Game Incompatibility

Seeking further assistance

Before you post in the MTS Sims 3 Help Forums, please try all the above suggestions.

We probably won't have any further tips to suggest other than the ones above, so creating a new thread might not yield any results. If you do decide to create a new thread anyway, be sure to mention you've done this FAQ or you'll be directed to this wiki again. Not mentioning it is our clue than you have not read this page nor tried the troubleshooting steps outlined here.